Refund Policy

Order cancellation/changes

While we try to accommodate as much as possible, to be eligible for a full refund on a cancelled or changed order, we must be given sufficient notice so as not to incur costs associated with preparing the order. Below you will find the notice schedule associated with each type of order.

The times listed below are from the pick-up/delivery/event time.

Type of orderProper notice givenRefund amount on total invoiceImproper notice givenPartial Refund amount on total invoice
Shabbat24 hours or more100%Less than 24 hours70%*
Holiday**72 hours or more100%Less than 72 hours50%*
Event7 days or more100%Less than 7 days/Less than 3 days50%*/0%*

*This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event/order.

**Holiday orders include but are not limited to Passover, Sukkot/Shemini Atzeret, Rosh Hashanah, Shavuot