Refund Policy

Order cancellation/changes

While we try to accommodate as much as possible, to be eligible for a full refund on a cancelled or changed order, we must be given sufficient notice so as not to incur costs associated with preparing the order. Below you will find the notice schedule associated with each type of order.

The times listed below are from the pick-up/delivery/event time.

Type of order	Proper notice given	Refund amount on total invoice	Improper notice given	Partial Refund amount on total invoice
Shabbat	24 hours or more	100%	Less than 24 hours	70%*
Holiday**	72 hours or more	100%	Less than 72 hours	50%*
Event	7 days or more	100%	Less than 7 days/Less than 3 days	50%*/0%*

*This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event/order.

**Holiday orders include but are not limited to Passover, Sukkot/Shemini Atzeret, Rosh Hashanah, Shavuot